JD Williams, the leading direct home shopping retailer in the UK has awarded a 3 year contact to Nightfreight for the provision of a 2-Man home delivery solution for direct supplier orders. Nightfreight was appointed by JD Williams after developing an innovative IT Solution that would provide the retailer with total visibility and tracking of all orders from 15 manufacturers via its own in-house customer service system.
Under the agreement, Nightfreight will handle the collection and delivery of a diverse range of items such as white goods, home electronics, furniture and upholstery, including made to order products. The solution will use Nightfreight's Deliver2Home national 2-Man home delivery service, handling around 200 deliveries per week to addresses across the UK.
Nightfreight's IT system will provide the required visibility of all orders delivered direct to JD Williams customers from the manufacturer. This is a particularly important requirement for larger products requiring 2-Man home delivery with differing supply lead times.
Once a customer order is received by JD Williams, Nightfreight will automatically receive purchase details, which are held pending stock availability from the supplier. Each supplier will have access to the software solution, enabling labelling and despatch of products, so Nightfreight can liase directly with the consumer to agree a suitable delivery date as soon as the purchased product becomes available.
All activity and consumer communication is logged in Nightfreight's system and sent to JD Williams providing full tracking and status visibility to the retailer's customer service team. As orders enter the delivery process, each tracking point becomes transparent, including the final scanned image of the proof of delivery.
John Cusick. Commercial Manager – Distribution at JD Williams commented "The Nightfreight system will allow our call centre to provide accurate details regarding the whereabouts and progress of orders to transform the overall customer experience. Nightfreight has developed an innovative solution that will enable us to overcome the complex issues of direct from supplier deliveries".
Paul Tyson, Director of Nightfreight Deliver2Home said "We are committed to working closely with our customer to develop supply chain solutions that meet their precise needs and enhance the service provided to the consumer. With JD Williams, the clever use of our IT systems helped us to add significant value to their customer's home delivery experience"
