Frequently asked questions

Q: Where can I get / view my proof of deliveries?
A: Online, using our Proof of Delivery (POD Tracking) facility
Q: Who do I contact at my local Depot if I need more help?
A: Contact your Customer Care or General Manager at your local depot
Q: I have a Despatch Manager question, who should I call?
A: Call the IT Support desk on (0151) 649 0011
Q: Can you tell me what services you offer to a certain postcode?
A: Please visit our page to find out When & Where We Deliver
Q: Who do I call if I need a collection from another part of the country?
A: Customer Care can make arrangements for a collection - please visit our Online Collections page
Q: What is my insurance cover and where do I find the information?
A: Please refer to our Terms & Conditions page
Q: Can you advise me on packaging?
A: Our recommendations can be found on our Packaging Guidelines page
Q: Can I check online that my parcels have arrived?
A: Yes. Please visit our Proof Of Delivery (POD Tracking) page
Q: Where can I give feedback on your service?
A: Please visit our Contact Us page where you will find a form that allows you to do this
Q: What can I expect from the Customer Care Department?
A: Please see our Customer Care Charter
Q: Can you tell me what services you offer over Easter and other National holidays?
A: You can find this information on our Where & When We Deliver page
Q: How do I check out a price?
A: Our Customer Care team at your local depot will be pleased to assist you
Q: Who will be looking after my account?
A: Your account will be administered by a dedicated local sales manager based at your local depot

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